Getting Started Help
Submit Support Request
Resend Activation Email
What's New / Changed
What is new or changed in the service?
New User Account Help
How do I create a new user account?
How do I choose a log in username?
How do I choose a log in password?
What time zone must I choose?
I am not receiving the account activation email, what can I do?
How do I get started using the service?
Existing User Account Help
I forgot my log in password, how do I get a new one?
I've forgotten my log in username, how do I retrieve it?
I've forgotten or lost access to the registered email address on my account, what can I do?
How do I change my log in password?
How do I activate two-factor authentication on my account?
How do I change my account details and display preferences?
How do I delete my user account?
Access License Help
How do I change from an expired access license to a newly purchased one?
How do I upgrade or downgrade from one suite access license to another one?
Free Trial Help
Do you have a free trial period?
Can I use the free trial if I used the free trial in the legacy version of your service?
How do I activate the free trial?
Why do I need to enter my credit card details to activate the free trial?
How do I make sure that I won't be billed at the end of the free trial?
How do I cancel / stop the free trial?
Can I use the free trial more than once?
My free trial ended unexpectedly before the expiry date, what happened?
Is my credit card information safe with you?
What billing frequencies are available?
When can I cancel my billing agreement?
How do I cancel my billing agreement?
How do I change or update my credit card details?
What is your refund policy?
How do I obtain a refund?
How do I obtain an invoice?
How do I change from one billing frequency to another?
Posts General Help
How do I bulk upload posts?
Can I bulk upload posts with images, videos, or other attached media?
How does Markdown formatting work?
How do I create recurring posts?
How do I shorten links and URLs?
How do I rotate (spin) text in a post?
Social Profiles General Help
What is a social profile?
How many social profiles can I add?
Which social networks do you support?
How do I add a Discord channel?
How many Discord channels can I add?
How do I create a Discord webhook?
Why do I need a Facebook application?
How do I create a Facebook application?
How do I submit my Facebook application for approval by Facebook staff?
Can I add and use more than one Facebook application?
How do I add my Facebook page?
Can I add and publish posts to my personal Facebook profile?
How many Facebook pages can I add?
Why do I need a LinkedIn application?
How do I create a LinkedIn application?
Can I add and use more than one LinkedIn application?
How do I add my LinkedIn profile or company page?
How many LinkedIn profiles and company pages can I add?
Can I publish posts to LinkedIn groups?
Can I publish posts to LinkedIn companies?
Why do I need a Mastodon application?
How do I create a Mastodon application?
Can I add and use more than one Mastodon application?
How do I add my Mastodon profile?
How many Mastodon profiles can I add?
How do I add my Twitter account?
How many Twitter accounts can I add?
Do I need to change my Twitter password on SocialOomph?
Why do some of my tweets show as Published in SocialOomph but don't show in my actual Twitter stream?
How do I schedule Twitter tweet threads?
Blogs General Help
How many blogs can I add?
Which blog networks do you support?
Why do I need a Tumblr application?
How do I create a Tumblr application?
Can I add and use more than one Tumblr application?
How do I add my Tumblr blog?
How many Tumblr blogs can I add?
Why do I need a WordPress.com application?
How do I create a WordPress.com application?
Can I add and use more than one WordPress.com application?
How do I add my WordPress.com blog?
How many WordPress.com blogs can I add?
How do I add my WordPress.org blog?
How many WordPress.org blogs can I add?
What are queues and how are they used?
How do I add a new queue?
How many queues can I add?
How do I reorder the posts in a queue?
How do I move a queue to a new access license?
RSS Feeds Help
How do I add a new RSS feed?
How many RSS feeds can I add?
What is a webhook?
How do I set up a webhook?
How do I form teams that help me schedule and manage posts?
Can different teams manage posts for the same social profile or blog?
Can associates manage social profiles, blogs, RSS feeds, queues, or bulk uploads?
What do I need to know as an associate of someone else?
How do I become an affiliate?
How do I earn affiliate commissions?
What are your affiliate commission rates?
When do I receive my affiliate commissions?
Why do I see negative amounts in my commissions and payments?
Legacy System Version Help
How do I migrate my old account from the legacy system to the new version?
When will the legacy version of the system be removed from service?
Why is it necessary to migrate accounts from the legacy version to the new version?
What happens to my posts during an outage?
Support & Training Help
What is the best and fastest way to get help and support?
How do I call you and speak to a live person?
What is your support turn-around time?
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