What is your support turn-around time?

Our support staff members respond to a support ticket within a few hours during North American daylight hours, even over weekends and holidays. Under normal circumstances you can expect to hear back from us within two to three hours, sometimes less. Only in exceptional circumstances, or when you are located on the other side of the world, will you experience longer wait times.

Self-Help Center
Cannot find the answer to your question? Create a support ticket for personalized support by our staff.