How do I change from an expired access license to a newly purchased one?

When you purchase a new access license and you already had one in the past, more than likely you will have social profiles, queues, and other things linked to the old access license.

You manually assign the new access license to the desired social profiles, queues, etc. It does not happen automatically.

First, change your active team to the team associated with the newly purchased license with Active Team in the menu.

In the list of social profiles, queues, blogs, etc, either:

  • click the Change button of each entry that has a red access license tag, select the new access license from the drop down box and save the change, or;
  • click the Replace Access License button of each entry that has a red access license tag.

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