To obtain a refund, please use My Account, Manage Access Licenses in the menu.
Click the Transactions entry in the black hamburger menu of the relevant access license, and then click the Refund entry in the black hamburger menu of the payment transaction.
If the payment transaction does not have a Refund entry, it means the payment is older then 30 days and falls outside our refund period.
Please send us a support request to request a refund. Bitcoin refunds must be processed manually.